Frequently Asked Questions

WHEN WILL MY WEBSITE BE DELIVERED?

YOU WILL RECEIVE A SEPARATE EMAIL WITH LOGIN INSTRUCTIONS ONCE YOUR ORDER IS SUBMITTED. ORDER PROCESSING AND DELIVERY IS APPROXIMATELY 1 HOUR. DURING NORMAL BUSINESS HOURS.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

FOR CUSTOMER SERVICE INQUIRIES ONLY, PLEASE EMAIL OR CHAT WITH US BY VISITING OUR CONTACT PAGE OR TAPPING ON OUR CHAT BUBBLE. OUR CUSTOMER SERVICE TEAM WILL RESPOND IN A TIMELY MANNER. WE DO OUR BEST TO RESPOND TO ALL CUSTOMERS WITHIN 48 HOURS. RESPONSE TIMES MAY BE EXTENDED DURING HOLIDAYS, PROMOTIONS AND IMMEDIATELY FOLLOWING LAUNCHES/RESTOCKS.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

ORDER CONFIRMATION EMAILS MAY BE DELAYED OR MISSED IN SPAM. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY VISITING OUR CONTACT PAGE OR TAPPING THE CHAT BUBBLE BELOW IF YOU HAVE NOT RECEIVED YOUR CONFIRMATION EMAIL AFTER 24 HOURS OF YOUR PURCHASE.

CAN I MAKE CHANGES TO MY WEBSITE ONCE ITS BEEN PLACED?

YES, OUR LIVE SUPPORT TEAM IS AVAILABLE TO TAKE YOUR QUESTIONS, UPDATES OR IF YOU NEED GUIDED HELP. YOU CAN VISIT OUR CONTACT PAGE OR CHAT WITH US BY TAPPING ON THE BUBBLE BUTTON ON THE BOTTOM RIGHT.